Privacy Policy – Alona DT Pakistan Data Protection Commitments

Alona DT is an online sports betting and casino platform operated at alonadt.ws. We serve players based in Pakistan who use our platform to bet on cricket, football, and other sports, play online casino games, compete in Ludo tournaments, and engage with virtual sports — all in Pakistani Rupees (PKR).

When you use Alona DT, you share certain personal information with us. This Privacy Policy tells you exactly what that information is, why we need it, how we protect it, how long we hold it, and what you can ask us to do with it. We are the data controller for all personal data processed in connection with your Alona DT account.

This policy applies to all registered players, to visitors browsing the Alona DT website without an account, and to any person whose personal data we receive in connection with a payment transaction on the platform. It applies regardless of which device you use to access Alona DT — mobile browser, desktop, or tablet.

Alona DT collects personal data in three ways: data you actively provide to us, data collected automatically as you use the platform, and data received from third parties such as payment providers.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

When you access the Alona DT platform, we automatically collect certain technical data that is necessary for the platform to function and for security purposes. This includes:

• Your IP address and approximate geographic location derived from it
• Device type, operating system version, and browser type
• Pages visited within the Alona DT platform, time spent on each page, and navigation paths
• Session start and end times, login timestamps, and betting activity logs
• Cookies and similar tracking technologies (see Section 6)

2.3 Data From Payment Providers

When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, or IBFT, the relevant payment provider confirms the transaction to Alona DT. This confirmation includes a transaction reference, the amount, and the account identifier. Alona DT does not receive your full mobile banking PIN or password from any provider — only confirmation that a transaction was authorised.

Alona DT uses the personal data it collects only for the purposes listed below. We do not use your data for any purpose that you would not reasonably expect given the nature of an online betting and gaming platform.

• Account creation and management: Your name, contact details, and login credentials are needed to create and maintain your Alona DT account, process your bets, and provide access to all platform features.
• Payment processing: Financial data is used to process deposits, settle winnings, and complete withdrawal requests to your nominated PKR payment method. Without this data, transactions cannot be completed.
• Identity verification (KYC): KYC documents are used to verify that you are who you say you are, that you meet the minimum age requirement of 18, and that the payment methods you use belong to you. This protects both you and the platform from fraud and identity misuse.
• Customer support: When you contact Alona DT support, your account data and communication history are used to investigate and resolve your query accurately and efficiently.
• Security and fraud prevention: Technical data including IP addresses, device fingerprints, and login patterns are analysed to detect suspicious activity, prevent account takeover, and identify potential bonus abuse or money laundering.
• Responsible gaming monitoring: Betting patterns, session lengths, deposit frequencies, and self-imposed limit data are monitored to identify signs of problem gambling and to trigger appropriate welfare interventions.
• Legal and regulatory compliance: Transaction records, identity documents, and account activity data may need to be retained and, in some cases, disclosed to comply with applicable law or regulatory requirements.
• Platform improvement: Aggregated, anonymised usage data helps Alona DT understand how players navigate the platform, which features are used most, and where technical issues occur — enabling us to improve the product for all Pakistani players.
• Marketing communications: If you have opted in, your email address and mobile number may be used to send you information about promotions, bonuses, and new features on Alona DT. See Section 12 for opt-out instructions.

Every time Alona DT processes your personal data, there is a legal basis for doing so. The main legal bases we rely on are:

• Contractual necessity: Processing your name, contact details, financial data, and betting records is necessary to fulfil our contract with you — i.e., to provide the Alona DT platform services you have agreed to use.
• Legal obligation: KYC verification, transaction record-keeping, and certain disclosures are required by applicable anti-money laundering, age verification, and financial regulation laws.
• Legitimate interests: Security monitoring, fraud prevention, platform analytics, and responsible gaming monitoring are processed on the basis of Alona DT's legitimate interest in operating a secure, fair, and well-functioning platform — balanced against your right not to have your data used in ways that would surprise or harm you.
• Consent: Marketing communications are sent only where you have given clear, informed consent. You can withdraw this consent at any time without affecting your ability to use the Alona DT platform.

Alona DT does not sell your personal data to any third party. We do not share your data with advertisers, data brokers, or any commercial entity whose purpose is to use your personal information for their own marketing. Period.

We do, however, share limited personal data with the following categories of recipient where it is strictly necessary:

5.1 Payment Providers

When you deposit or withdraw, we share the minimum data necessary with your chosen payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard networks) to complete the PKR transaction. This typically consists of your account reference, the amount, and a transaction identifier.

5.2 Identity Verification Services

Alona DT uses reputable third-party identity verification providers to assist with KYC checks. These providers process your name, date of birth, and document images solely for the purpose of verifying your identity. They are bound by strict data processing agreements and are not permitted to use your data for any other purpose.

5.3 Technology Service Providers

Alona DT uses technology partners for hosting, platform infrastructure, security monitoring, and analytics. These providers act as data processors — they handle data on Alona DT's instructions and have no independent right to use your information. All technology partners are vetted for data security standards before engagement.

5.4 Regulatory and Law Enforcement Disclosure

Alona DT may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by applicable law. In such cases, Alona DT will disclose only what is legally required and, where permitted, will inform the affected player that a disclosure has been made.

Alona DT uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device that helps the platform remember information about your visit and preferences.

6.1 Types of Cookies Used

• Strictly Necessary Cookies: These are essential for the Alona DT platform to function. They maintain your login session, remember your betting slip contents, and enable security features. You cannot opt out of these without preventing the platform from working.
• Functional Cookies: These remember your preferences — for example, your preferred odds format (decimal, fractional, or moneyline) or your last-visited section. They improve your experience but are not essential.
• Analytics Cookies: These collect anonymised data about how players use the platform — which pages are most visited, where errors occur, and how long sessions last. This helps Alona DT improve the product. No individually identifiable data is included in analytics reports.

6.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Deleting cookies will log you out of the Alona DT platform and reset your stored preferences. If you block all cookies, some features of the platform may not function correctly. Alona DT does not use advertising or tracking cookies that follow you across other websites.

Alona DT takes the security of player data seriously and has implemented multiple layers of technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

• TLS/SSL Encryption: All data transmitted between your device and the Alona DT platform is encrypted using industry-standard TLS encryption. The padlock icon in your browser confirms this is active.
• Encrypted Data Storage: Sensitive data including CNIC images, financial identifiers, and KYC documents are stored in encrypted form. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within Alona DT is restricted on a need-to-know basis. Only staff with a specific operational reason to access personal data are granted permission to do so, and all access is logged.
• Two-Factor Authentication: Alona DT supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA to protect your account from unauthorised access even if your password is compromised.
• Regular Security Audits: The Alona DT platform undergoes regular security audits and penetration testing by independent security professionals. Identified vulnerabilities are remediated as a priority.
• Data Breach Response: In the unlikely event of a data breach that affects your personal information in a material way, Alona DT will notify you promptly and take all appropriate remediation steps.

Alona DT does not keep your personal data for longer than is necessary for the purpose for which it was collected. Retention periods vary by data type and are driven by operational need and legal obligation.

Once the applicable retention period expires, Alona DT securely deletes or anonymises the data so that it can no longer be linked to any individual.

As a player on Alona DT, you have meaningful rights over your personal data. These rights are genuine and exercisable — not buried under obstacles. To exercise any of these rights, contact us at support@alonadt.ws with the subject line "Data Rights Request" and your registered mobile number or email address for verification.

We will acknowledge all data rights requests within 24 hours and resolve them within 30 days. If the request is complex or involves a large volume of data, we may extend this to 60 days with prior notification. We do not charge fees for handling reasonable data requests.

Alona DT does not knowingly collect personal data from anyone under the age of 18. The platform is intended exclusively for adults. All registration processes include date of birth verification, and KYC procedures include age verification through official identity documents.

If Alona DT discovers that an account has been registered by a person under 18, the account will be immediately suspended, all deposits will be returned, and any accumulated winnings will be forfeited in accordance with the Terms and Conditions. All data associated with the underage account will be deleted as soon as legally permissible.

If you are a parent or guardian and believe your child has registered on Alona DT, please contact us immediately at support@alonadt.ws with the relevant account details and we will investigate and act on the same business day.

Alona DT's primary operations and player data are managed with Pakistan-based players in mind. However, some of the technology service providers and infrastructure partners we use may operate servers or process data in jurisdictions outside Pakistan. Where this occurs, Alona DT ensures that appropriate safeguards are in place to protect your data to the same standard as it would receive in Pakistan.

Safeguards include contractual data processing agreements with standard clauses requiring the overseas processor to maintain data protection standards equivalent to those Alona DT applies. We do not transfer data to jurisdictions with inadequate data protection frameworks without these protections in place.

Alona DT sends marketing communications — promotional offers, new feature announcements, bonus alerts, and match previews — only to players who have explicitly opted in at registration or in their account settings. We do not send unsolicited marketing to players who have not given consent.

You can opt out of marketing communications from Alona DT at any time through any of the following methods:

• Clicking the unsubscribe link in any email communication from Alona DT
• Replying STOP to any SMS message from Alona DT
• Updating your notification preferences in the My Account section of the platform
• Contacting support@alonadt.ws with the subject line "Marketing Opt-Out"

Opting out of marketing does not affect your ability to use the Alona DT platform in any way. You will continue to receive transactional communications — deposit confirmations, withdrawal notifications, and security alerts — which are necessary for the operation of your account and cannot be opted out of while your account is active.

Alona DT reviews this Privacy Policy regularly and may update it to reflect changes in how we operate, changes in technology, changes in law, or improvements in how we explain our data practices. The date of the most recent update is displayed at the top of this page.

Where changes are material — meaning they meaningfully affect how your data is used or what rights you have — Alona DT will notify registered players via email at least 7 days before the revised policy takes effect. Non-material changes such as clarifications of existing practices, grammar corrections, or formatting updates may be made without prior notice.

We encourage you to check this page periodically. Your continued use of the Alona DT platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the changes, you should contact us to discuss your options or close your account in accordance with the Terms and Conditions.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled by Alona DT, please contact us using any of the following:

If you are not satisfied with how Alona DT has handled your privacy concern after raising it with us directly, you have the right to escalate your complaint to a senior member of the team by stating this in your communication. Alona DT is committed to resolving all privacy complaints fairly and promptly. We take every concern seriously because player trust is the foundation of everything we do.